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Noticeboard

Farewell to Dr Miller 


We are sad to be saying goodbye to Dr Miller who will be leaving the practice in November to start a a new job in Australia after 5 years at Heaton Norris. 


She will greatly miss the staff and patients whom she has been looking after during this time.


We hope you will join the team in wishing her all the best for her new venture. 




Dear Patients


The practice's late night surgery will change from Monday to a Tuesday evening effective from 1 September 2018.


Please see Opening Hours for further information.


The Surgery will close for staff training on


Thursday 20 September 2018 from 12.30 p.m. and re-open on Friday 21st September 2018 at 8.00 a.m.

Complaints

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.  If you have a complaint we would hope that the matter can be settled as quickly as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. 

The practice operates an informal in-house complaints procedure in accordance with NHS guidelines. If you wish to make a formal complaint then you can collect a complaints form from reception.

All complaints received will be acknowledged in writing within 3 working days. Complaints will be fully investigated within 14 working days. If this cannot be achieved, the patient will be given regular information on progress and the reason for the delay.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

Comments/Suggestions

If you have any, comments or suggestions regarding the practice, you should make your views known to the practice manager in the first instance by letter

 
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